Frequently asked questions

How do I know my size?


IT IS IMPORTANT FOR YOU TO CHOOSE THE CORRECT SIZE WHEN ORDERING YOUR SET Please follow the sizing chart to measure your nails accurately. If your nail sizes do not match the pre-set sizes, you may select "custom size" and insert your sizes in the "custom size" box. You may want to measure both hands as your nail sizes may vary. If you need any help with this, don't hesitate to contact us for further guidance. Alternatively, you may purchase a sizing pack which offers a pack with nail samples in every size. This pack will allow you to try on all the sizes to find the best fit. Sizing packs are eligible for free UK delivery.




How long do they last?


Your nails may last up to 2 weeks depending on a few factors: 1. Choice of adhesive 2. Nails aplication 3. Daily activities You may choose to use nail glue or nail tabs to apply your press on nail. Nail glue Nail glue tends to last up to two weeks if you follow our application guide correctly and use the correct glue. PLEASE NOTE: we only sell nail glue to UK customers! Nail glue can be purchased at your local beauty supply store or any drugstore. We recommend the brands: Kiss, IBD and Mia secret Nails tabs Nail tabs are usually for short-term wear. They tend to last up to 2 days. This is good if you cannot wear nails for work, or you would like to switch up your nails often.




Shipping


COVID-19: Please allow shipping delays. ALL UNTRACKED SHIPPING SERVICES HAVE BEEN DISABLED TO ENSURE CONTROLS Shipping time does not include processing (creation) time. Please remember that the nails are handmade after your order is placed and all orders are processed in the order that they are received. Orders are then shipped out after they have been completed. - All deliveries are handled by DHL or Royal Mail. UK Shipping: Reliability is key, which is why we use signed services. Please ensure that there is someone at home to sign for your deliveries. Services: 1. First class delivery: 1-3 business days 2. 2nd Class delivery: 2-5 business days International Shipping: 1. International Tracked: 7-14 business days 2. USA: I am aware of the shipping delays that USPS are facing so I have enabled DHL delievery services for faster shipping. Expected shipping time is 3-7 days. Note: Duration depends on the destination and will be displayed at checkout. Delays of a few days are not uncommon for overseas postage. This is out of our control, and we cannot offer replacements or refunds after 25 business days of shipping. Please consider this before purchasing. Please keep in my that due to COVID-19, they may be delays that are outside of our control Customs Parcels are marked as 'gifts' of low value, stating 'false nails' with a low currency value. Buyers are responsible for any customs and import taxes that may apply. Disclaimer: Although lost mail are rare, we highly recommend opting for tracked or signed delivery options in order to reduce the chances of you not receiving your order. We cannot be responsible for mail lost in transit, but we are happy to assit you if this was to happen.




Are the nails strong?


All the nails are made using use professional salon quality materials such as hard gel, gel nail polish and acrylics. The nails are all topped with a gel top coat which allows them to be very sturdy and therefore won't break easily.




Are the nails reusable?


Absolutely! As long as you do not remove the nails with nail polish remover, the design should remain intact. All the nails are handmade with salon quality material meaning that they are durable, however, acetone or nail polish remover may damage the designs. If you use nail glue, you may file off the glue using a cheap nail drill or a pumice stone pen to reuse your nail.




Can I make changes to the designs?


Absolutely! All orders are made to order and custom made. This means you can make any alterations to the designs. For example: -The length -The colour -The nail shape -If you want the design on different colours If you have a specific design that you want, you may also contact us to discuss ideas! We want you to be satisfied with your nails! Consider this as an online nail salon




Processing time: how long will it take to ship my order?


All orders are made after they are placed and are processed in the order that they are received. This means that they can take 1 to 3 weeks to be completed as there could be a high number of orders placed before yours. All the nails are handmade by our founder who takes pride in her work and does not want to rush your orders. Please bare this in mind before placing your order, especially during busy periods. We advise that you order in advance to ensure you receive your order on time. However, you may ask if you could receive your nails for a certain date. In this case, contact us before placing your order so that we could confirm the date for you. Processing time is strictly an estimate and can be slightly longer as these are handmade products. We still try our best to work as fast as possible to get your order to you. Note: Orders are only started after full payment is received.




What do I receive?


Your press on nails will come in a gift box, which is perfect if you would like to receive your order as a gift. Just include the name of the recipient and the occasion, as we include a personalised message with every nail order. Also, you receive a full application pack containing a nail file, a cuticle pusher, a nail buffer as well as instructions on how to apply and remove your nails. Complimenté Nails use large coloured envelopes to ship the gift boxes. If you order more than one set of nails, they will come in the same box to keep shipping costs down. If you would like the orders to be packaged separately, please contact us.




Do you offer Gift options?


Your press on nails will come in a gift box, which is perfect if you would like to receive your order as a gift. Just include the name of the recipient and the occasion, as we include a personalised message with every nail order.




Cancellations, Returns and Exchanges Policy


Cancellations are accepted within 24 hours of purchase. To cancel you may contact us with your order number. We will send you a comfirmation email once we have received your cancellation. Due to the nature of the nails, we are unable to accept returns or offer exchanges, unless they were damaged in the post. Bare this in mind when ordering your sizes. We cannot be held responsible for wrong size measurements. If you are experiencing problems with your order, please feel free to contact us.




Payment Methods


We accept: -Paypal
-Credit/Debit cards Note: Full payment is required for the orders to be processed.




What is the process?


The process is simple, consider it as an online nail salon.
Simply:
1. Choose a style 2. Choose a shape 3. Choose a length Once your order is placed, it is single-handedly handcrafted by our founder. As a result, there is a creation time before your order is shipping out. See Processing time tab for estimated time.




Which shapes do you offer?





COVID 19


We are still shipping worldwide however, please allow some delays due to the pandemic. All packages will be handled with the necessary care to avoid contamination. All nails are disinfected before packaging.